Joanne Serrant

WEBSITE TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms and conditions set out how you (the User) can use this site (“Terms of Use”).

OTHER TERMS MAY APPLY TO YOUR USE OF THIS SITE
Our Privacy Policy confirms how We use data relating to You and it forms part of these Terms of Use. You can find our Privacy Policy here.

Our Cookie Policy which can be found here sets out information about the cookies on our Site.

If You purchase goods from Our Site, separate terms will apply to those sales.

ABOUT US AND HOW TO CONTACT US
I’m Joanne Serrant trading as Joanne Serrant Advanced Skincare of Freshfields, Warfield Street, Bracknell, RG42 6BG.

You can contact Us in writing at joanne@jsadvancedskincare.co.uk.

IMPORTANT TERMS USED IN THESE TERMS AND CONDITIONS
This website, www.jsadvancedskincare.co.uk will be referred to as the “Site”. All visitors will be referred to as “User”, “You” or “Your”.
As a User, You will be bound by these Terms of Use.
The terms “We”, “Us” and “Our” refer to Joanne Serrant Advanced Skincare.
“Content” means any text, graphics, audio and video and any social media channels we operate (Facebook and Instagram) and any emails We send to You, if applicable.

USING THIS SITE
By accessing and using this Site You are accepting these Terms of Use. These Terms of Use may change from time to time and if they do, any changes will be displayed on this page.

This Site is intended for use by people over 18 years of age.

This Site is directed at people residing in the United Kingdom. The content of this Site may not be available or appropriate in other locations. This Site is written in English and We do not take responsibility for any translations that might be applied to this Site.

HOW WE OPERATE OUR SITE
This Site is available free of charge.

We don’t guarantee the availability of the Site or any Content on it. We may suspend, withdraw or restrict the availability of all or any of Our Site for any reason but We’ll try to give You reasonable notice if We do so.

If anyone accesses our Site through Your internet connection, it’s Your responsibility to make them aware of these Terms of Use and to make sure they comply with them.

We don’t guarantee that this Site will be secure or free from bugs or viruses.

You are responsible for configuring Your information technology, computer programmes and platform to access Our Site. You should use Your own virus protection software.

We may transfer Our rights and obligations under these Terms of Use to another organisation. If We do, We will tell You in writing and make sure that the transfer does not affect Your rights under the contract.

INTELLECTUAL PROPERTY RIGHTS
This Site contains intellectual property created, owned or licensed by Joanne Serrant Advanced Skincare. You must not copy, share or otherwise disseminate the information on this Site which is subject to copyright for which all rights are reserved.

You’re not permitted to directly reprint or republish the Site content in full or in part. If You print, copy or download any part of our Site, Your right to use our Site will cease immediately and You must either return or destroy any copies of the material that You have made.

If You’d like to utilise the Content of this Site please contact Us at joanne@jsadvanceskincare.co.uk to make a request. You must not repurpose, copy and/or modify any Content on this Site, or Content which is shared to You via email or on social media without obtaining a licence from Us to do so or Our prior written permission.

OUR LIABILITY
Where it is unlawful for Us to do so, We don’t exclude or limit Our liability to You. We do not exclude or limit liability for death or personal injury caused by Our negligence or by the negligence of Our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or any Content on it.

We will not be liable to You for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if it was foreseeable, arising under or in connection with the use of or the inability to use Our Site, or the use or reliance on any Content displayed on Our Site.

We will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

If defective digital content that We have supplied damages a device or digital content belonging to You and this is caused by Our failure to use reasonable care and skill, We will either repair the damage or pay You compensation.

If You have purchased a product or service from Us, Our liability to You in respect of that product or service will be set out in the terms relating to that purchase.

To the maximum extent permissible at law, our aggregate liability to You in connection with these terms howsoever arising in contract, negligence or otherwise is limited to £100.00.

REFUND POLICY
If You decide to make a purchase from this Site then You will enter into a separate contract with Us which will contain the applicable refund policy (if any). If You have any questions about Your purchase please contact Us.

DISCLAIMERS
The Content on Our Site, associated social media channels www.instagram.com/jsadvancedskincare, www.facebook.com/joanneserrantadvancedskincare and email marketing is provided for general information only. It is not intended to amount to specific advice on which You should rely. You should obtain professional or specialist advice before taking or not taking any action on the basis of content on this Site.

Although reasonable efforts are made to update the information on this Site, We make no representations, warranties or guarantees, whether express or implies, that the content on Our Site is accurate, complete or up to date.

Where Our Site contains links to other sites and/or resources provided by third parties, these links are provided for information only and should not be interpreted as approval by Us of those linked websites or information You may obtain from them. We have no control over the content of those sites or resources.

JURISDICTION AND DISPUTE RESOLUTION
These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction for any matter and proceedings arising out of the use of this Site. In the event of any dispute, We ask that You contact Us in the first instance so We can work together, in good faith, to resolve the dispute. Where it is not possible to resolve the dispute to Our mutual satisfaction, You agree that the dispute shall be referred to meditation.


COOKIE POLICY

What is a cookie?
A cookie is a small file of letters and numbers that We store on Your browser or hard drive of Your computer, if You agree.

Do We use cookies?
Yes. Our Site uses cookies to distinguish You from other users of Our Site. This helps us to provide You with a more user focused experience when You browse Our Site and also allows us to improve Our Site.

What types of cookies do We use?
We may use the following cookies:

● Strictly necessary cookies. These are cookies that are required for the operation of Our Site. These cookies are set to respond to the actions that You take and include, for example, cookies that enable You to log into secure areas of Our Site, use a shopping cart or make use of e-billing services. If these cookies are switched off, the performance of Our Site will be affected.

● Analytical or performance cookies. These cookies mean We can recognise and count the number of visitors to Our Site and let us see how visitors move around Our Site so We can improve its performance. These cookies expire within a reasonable period of time. We may use third party analytic tools to help measure traffic and usage trends.

● Functionality cookies. These cookies are used to recognise You when You return to Our Site and expire within a reasonable period of time. This lets us personalise Our content for You, greet You by name and remember Your preferences like Your choice of language or region. These cookies may be set by third party providers whose services We add to Our page. If We do so, We’ll update this policy.

● Targeting cookies. These cookies record Your visit to Our Site, the pages You have visited and the links You have followed. We use this information to make Our Site and any advertising displayed on it more relevant to Your interests. These cookies expire within a reasonable period of time. We may also share this information with third parties for this purpose. If We do so, We’ll update this policy.

● Third party cookies and Social Media. These cookies are set by third parties including social media services such as Facebook and Instagram that We have

added to Our Site to enable You to share Our content, for example if You “like” or “tweet” content on this Site using a button We provide. They are capable of tracking Your browser across other websites and building up a profile on Your interests which may impact the content and messages You see on other websites You visit. If You don’t allow these cookies, You may not be able to use or see these sharing tools on Our site. These third parties have their own cookie policies which We don’t control. You should check their websites for information about their cookies and how to manage them.

How do I block or delete cookies or withdraw my consent?

You can block cookies or withdraw Your consent by activating the settings on Your browser that enables You to refuse the setting of some or all cookies. If You choose to block cookies, this Site may not function properly and certain content may not be available to You.


PRIVACY POLICY

Last Updated: as of October 2022

INTRODUCTION
Joanne Serrant trading as Joanne Serrant Advanced Skincare (“We”, “Us” or “Our”) respects Your privacy and is committed to protecting Your personal data. Please read this policy carefully as it sets out how We collect Your personal data when You visit Our website www.jsadvancedskincare.co.uk (the “Service” or “Site”), how We may use it and what Your rights are in relation to Our use of that personal data.

1. IMPORTANT INFORMATION AND WHO WE ARE
This privacy policy tells You how We, as a data controller, collect, process, use, store, transfer and delete Your personal data through Your use of this Site, including any data You may provide through this Site when You sign up to Our email list or purchase goods or services from Our Site etc. When We talk about personal data We mean information about a living individual who can be identified from that data or can be identified from that data together with any other data related to that individual.

It is important that the personal data We hold about You is accurate and current. If any of Your personal data changes during Your relationship with Us, please let Us know.

This Site is not intended for children and We do not knowingly collect data relating to children.

2. WHAT DATA DO WE COLLECT ABOUT YOU?
The information We may collect about You may include the following types of data:

● Identity and Contact Data includes first name, last name, username, marital status, title, date of birth and gender, billing address, delivery address, email address and telephone numbers;

● Financial and Transaction Data includes bank account and payment card details when You make a purchase and any other details about products and services You’ve purchased from Us;

● Usage and Technical Data includes information about how You use Our Site, products and services, time and date of Your visit, time spent on pages on Our

Site along with internet protocol (IP) address, any login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices You use to access this Site;

● Marketing and Communications Data includes Your preferences in receiving marketing from Us and Our third parties and Your communication preferences, Your interests, feedback and survey responses;

● Tracking and Cookies Data includes tracking beacons, tags and scripts to collect and track information and improve and analyse Our Service and cookies, which are files with small amounts of data used to remember Your preferences and settings among other things. You can set Your browser to refuse all or some browser cookies, or to alert You when websites set or access cookies. If You disable or refuse cookies You may not be able to access some parts of this Site or the Site may not function properly. For more information about the cookies We use, please see Our Cookie Policy.

We do not collect any Special Categories of Personal Data about You (this includes details about Your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about Your health, and genetic and biometric data). Nor do We collect any information about criminal convictions and offences.

3. HOW DO WE COLLECT YOUR PERSONAL DATA?
We collect personal information from You when You:

● purchase any of Our products or services including when You make a booking via Our Site;

● create an account on or via Our Site;

● subscribe to Our service or publications including signing up to Our newsletter or mailing list;

● request marketing to be sent to You;

● post on Our social media channels, blog or Site;

● enter a competition, promotion or survey;

● work with Us in a commercial capacity;

● accept cookies and other tracking technologies on any device You use to interact with Us; or

● give Us feedback or contact Us via Our Site, social media channels by email or phone.

4. HOW DO WE USE YOUR PERSONAL DATA?
Our legal basis for collecting, using and storing personal information under the General Data Protection Regulation (GDPR) is one of the following:

Consent - We may ask for Your consent to use Your personal information, for example if We are using Your personal information for marketing purposes to provide You with information about Our products and services You’ve asked to receive or We think may be of interest to You. You can withdraw Your consent at any time by unsubscribing from any email that We’ve sent You or by contacting Us at joanne@jsadvancedskincare.co.uk;

Legitimate Interest - This includes providing and maintaining Our products and/or services, providing customer support and detecting, preventing and investigating technical issues;

Performance of a Contract - We may process personal information to perform Our obligations under a contract with You for example using payment information to complete a purchase from Our Site;

Other legal basis - Sometimes We may have a legal obligation to collect, use or store Your personal information in response to a court order. We may also use Your personal information to comply with Our legal obligations, for example to notify You of changes to this privacy policy, or to exercise, establish or defend a legal claim like debt collection.

5. HOW LONG DO WE RETAIN YOUR DATA
We’ll retain Your personal data only for as long as it’s necessary for the purposes set out in this privacy policy or as long as We’re required to by law. We’ll retain and use Your personal data to the extent it’s necessary to comply with Our legal obligations (for example, We’re required to retain Your data to comply with applicable laws), resolve disputes and enforce Our contracts and policies.

6. MARKETING EMAILS
Third Party Marketing and Opting-Out

We’ll get Your express opt-in consent before We share Your personal data with any third party for marketing purposes.

You can ask Us or the third party to stop sending You marketing messages at any time by following the opt-out or unsubscribe links on any marketing message sent to You or by contacting Us at any time at joanne@jsadvancedskincare.co.uk.

7. THIRD PARTY ACCESS
We may employ third party companies and individuals to facilitate Our Service, to provide the Service on Our behalf, to perform Service related services or to assist Us in analysing how Our Service is used.

These third parties have access to Your personal information only for the limited purpose of performing these tasks on Our behalf and have an obligation not to disclose Your personal information or to use it for any other purpose.

We use Flodesk for email marketing. When You sign up for our email list, Flodesk will process and store Your personal data (name and email address). You can read more about the Flodesk Privacy Policy at https://flodesk.com/privacy-policy

We use Fresha to facilitate booking treatments online. Fresha collects personal data such as Your name, email address, date of birth and demographic information such as Your postcode. You can read more about the Fresha Privacy Policy at https://terms.fresha.com/privacy-policy

8. LINKS TO THIRD PARTY SITES FROM OUR SITE
Our Site may contain links to third party websites that are not operated by Us. If You click on those links or enable those connections that may allow third parties to collect or share data about You. We don’t control these third party websites and are not responsible for their content, privacy policies or practices. You should make sure You’re familiar with the privacy policy of those third party websites before You submit any personal data to them.

9. CHANGES TO THIS PRIVACY POLICY
This privacy policy may be updated from time to time because of changes in legislation or in Our attempts to serve Your needs better. If there are any changes made to this privacy policy, We’ll display a notice on Our Site telling You about the change before it becomes effective.

If You have any questions about this privacy policy please contact Us at joanne@jsadvancedskincare.co.uk.

10. IF YOU FAIL TO PROVIDE PERSONAL DATA
Where We need to collect personal data by law, or under the terms of a contract We have with You, and You fail to provide that data when asked, We may not be able to perform the contract We have or are trying to enter into with You (for example, to provide You with goods or services). If that happens, We may have to cancel a product or service You have with Us but We’ll notify You if that’s the case, at that time.

11. SECURITY
The security of Your personal data is important to Us and we take reasonable and appropriate technical and organisational measures designed to prevent the loss, misuse or alteration of Your personal data.